FAQs
Before Placing Order
Yes, Lora Fashion provides comprehensive return and exchange services. Qualified members can apply for return and exchange within the specified time. Please refer to the "Return and Exchange Policy Terms" for details.
Yes, if you don’t want to miss the big save deals, just subscribe us, and we’ll send special offers during holidays/season sales to our subscribers only.
At Lora Fashion we are committed to building lasting relationships with our clients by providing the best quality product available. Our team of trained experts comb the markets to find the best supplier for each item on our site.Finally, in the last minutes before shipment each individual item is hand inspected by our trained quality experts. All of this is to ensure that you receive the best quality Designer items on the market. We are so confident in our quality standards that we provide a 100% quality guarantee. If you are not satisfied with your merchandise in any way you may return it for a refund or replacement.
When Placing Order
Choose the items you like and add them to cart-> use coupon and check out-> fill in the shipping address and email-> complete payment and you will receive a confirmation email shortly(check SPAM box if you can’t see it normally)
Normally order will be shipped with around 2-3 working days. However, in peak season, it may take up to 5-7 working days, we will keep you informed if any delays happened.
We ship to the United States, Canada, Europe, and Asia, dedicated air freight. Estimated arrival time is 3-7 business days.
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We have sent over 10,000 parcels on 2020 and 99.9% of them passed custom without problem.
After Shipping
If you need to cancel your order before it is shipped, you can contact customer service staff and they will help solve the problem.
International shipping is not 100% controable, about 0.03% of our parcels might get lost and we will offer you following solutions if it’s lost: 1) sending you a new parcel right away. 2)making full refund to you right away
First you need to check the tracking number on the parcel, compare it to the tracking number on our website and see whether they are same. If they are same they please take photos for the tracking lable and the products you received. We will offer you solutions in 24 hours.
If the goods are damaged during delivery, you can contact customer service personnel and they will assist in solving the problem.
Users can view the instructions and precautions for use of the product and use the product correctly according to the instructions. At the same time, if you encounter problems during use, you can contact customer service staff for help.
Other Problems
But I think you are asking a wrong person! If you suspecting a thief, and ask “are you a thief?”, what do you think the answer would be? The best thing you can do is start making judgment from many aspects of the website, the profile, the updates, people.
Please remember that we're all sometimes in different parts of the world. Sometimes we get a lot of emails and chats, so please be patient. But one thing is certain: you'll get a response. We usually respond within 18 hours.